PECB AccreditedQuality & ManagementAdvancedISO/IEC 20000ISO/IEC 20000 Lead Implementer
Lead the implementation of ISO/IEC 20000 IT service management systems with comprehensive process design skills.
Course Description
This advanced course equips participants with the expertise to lead the implementation of an IT service management system based on ISO/IEC 20000. Develop the skills to design service management processes, manage service levels, implement ITSM tools, and prepare for SMS certification.
Who Should Attend
- IT service management leads
- SMS implementers and consultants
- IT operations managers
- Service delivery directors
Share this course
Related Courses
Continue your learning journey with these related courses.
Save €52
ISO 9001 Foundation
Quality & Management
Understand the fundamentals of ISO 9001 quality management systems and their requirements.
Save €135
ISO 9001 Lead Implementer
Quality & Management
Lead the implementation of ISO 9001 quality management systems with expertise in process design, risk-based thinking, and continual improvement. UKAS accredited.
Save €135
ISO 9001 Lead Auditor
Quality & Management
Lead audits of ISO 9001 quality management systems with professional audit competence.