PECB AccreditedQuality & ManagementAdvancedISO/IEC 20000ISO/IEC 20000 Lead Auditor
Lead audits of ISO/IEC 20000 IT service management systems with professional audit competence.
Course Description
This advanced course develops the competencies to lead audits of IT service management systems based on ISO/IEC 20000. Master the audit of service management processes, evaluate SMS effectiveness, and apply ISO 19011 guidelines to assess organizational conformity with ITSM requirements.
Who Should Attend
- IT service management auditors
- Internal and external auditors
- SMS managers preparing for certification audits
- Certification body auditors
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