PECB CourseQuality & ManagementAdvancedISO 21001ISO 21001 Lead Implementer
Lead the implementation of ISO 21001 educational organizations management systems for learner-focused outcomes.
Course Description
This advanced course equips participants with the expertise to lead the implementation of an educational organizations management system based on ISO 21001. Develop skills in designing learner-focused processes, managing educational service delivery, and ensuring continual improvement of educational outcomes.
Who Should Attend
- Education quality managers
- EOMS implementers and consultants
- Academic directors and deans
- Training organization managers
Learning Objectives
- 1Plan and initiate EOMS implementation based on ISO 21001
- 2Design learner-focused processes and educational service delivery
- 3Implement accessibility and social responsibility requirements
- 4Manage performance evaluation and continual improvement
- 5Prepare for EOMS certification audit
Prerequisites
- Fundamental understanding of ISO 21001
- Knowledge of educational organization management
Course Modules
Day 1: Introduction to ISO 21001 and EOMS Implementation Planning
ISO 21001 requirements overview; key differences from ISO 9001; organizational context analysis for educational organizations; understanding learners and other beneficiaries; EOMS scope, policy, and objectives; and implementation project planning.
Day 2: Educational Service Design and Curriculum Development
Curriculum design aligned with learning outcomes; instructional design methodology; competence-based education; educational service requirements; design and development of educational products and services; and documented information management.
Day 3: EOMS Implementation, Delivery, and Learner Support
Educational service provision; teaching and learning processes; learner assessment and evaluation methods; learner support services; handling learner complaints and appeals; and managing external educational providers.
Day 4: Accessibility, Inclusion, and Social Responsibility
Inclusive education principles; accessibility requirements; special educational needs accommodation; social responsibility of educational organizations; safeguarding of learners; and additional ISO 21001-specific requirements.
Day 5: Performance Evaluation, Improvement, and Certification Exam
Learner satisfaction measurement; performance monitoring and analysis; internal audit of the EOMS; management review; nonconformity and corrective action; continual improvement; certification preparation; and the Lead Implementer certification exam.
Exam Details
Duration
3 hours
Format
Multiple choice (80 questions), open book
Passing Score
70%
Retake Policy
Free retake within 12 months after first failure
Available in:
Certification
PECB Certified ISO 21001 Lead Implementer
Issued by PECB
Digital Badge & Verification
Verified via Credly
Upon passing the exam, your certificate will be issued as a digital badge via Credly. This badge can be shared on LinkedIn, embedded in your email signature, and verified by anyone at any time.
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