PECB AccreditedQuality & ManagementFoundationISO/IEC 20000ISO/IEC 20000 Foundation
Understand the fundamentals of ISO/IEC 20000 IT service management systems and their requirements.
Course Description
This foundation course introduces ISO/IEC 20000, the international standard for IT service management systems (SMS). Participants will learn the fundamental concepts of IT service management, the SMS requirements, and how ISO/IEC 20000 supports the delivery of quality IT services aligned with business needs.
Who Should Attend
- IT service management professionals
- IT operations and support staff
- Service desk managers
- IT managers seeking SMS understanding
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